Terms and Conditions

Terms & Conditions

Welcome to Staarae-Guruji, a platform connecting a user (“you” “your”) seeking astrology services from the information, such as astrological content, reports, data, telephone, video and email consultations (hereinafter referred as “Content”), provided on the platform and from professional astrologers.

By using Staarae-Guruji platform, offered by Stava LLC through www.staarae.com website and Staarae mobile app (hereinafter referred as “We” “Staarae” “us” “our” “mobile app” “platform” “Website”), a user agrees to abide by the Terms & Conditions ("Terms") outlined below. These Terms govern your access to and use of Staarae's content and services, so please read them carefully.

1. Acceptance of Terms:

By accessing or using Staarae's platform, you acknowledge that you have read, understood, and unconditionally & expressly agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use Staarae Platform services, not click on the “I AGREE” button and exit from the Mobile App immediately.

2. Eligibility:

You must be at least 18 years old and capable of forming a binding contract to use Staarae's platform. By using our services, you represent and warrant that you meet these eligibility requirements. However, for getting Kundli and Horoscope of a minor, the parents of the minor can fill the required form for getting the Kundli of the minor ward.

3. Account Registration:

a. You need to create an account to access certain features of Staarae's platform. When registering, you agree that you are over the age of 18 years and you also agree to provide accurate, current, and complete information about yourself. You are allowed to ask questions related to minors in your family as per the terms and conditions outlined herewith in this policy.

b. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Staarae shall not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality of his account. Notify us immediately if you suspect unauthorized access to your account.

4. User Conduct:

a. You agree to use Staarae's platform for lawful purposes only and in compliance with these Terms.

b. You will not engage in any activity that interferes with or disrupts the functioning of Staarae's platform or the experience of other users.

c. You agree that communication and any interaction with astrologers would occur exclusively by using Staarae platform and through its app's provided channels.

d. Users and astrologers are not to share their personal contact details during their communication and interactions. If by any chance, such an exchange is found during a call or chat, it may lead to the suspension of the user's and/or astrologer's account from Staarae platform.

e. You as a user agree that during any interaction in Staarae platform, you will not endorse discrimination of any kind grounded in race, gender, religion, nationality, disability, sexual orientation, or age.

f. You will not attempt to gain unauthorized access to Staarae's platform or its related systems or networks, or create multiple accounts using various mobile numbers. You agree to have only one active account with Staarae platform.

g. You are not permitted the use of our services if you are a resident of a jurisdiction that prohibits, by way of law, regulation, treaty and/or administrative act, or due to any religious practices, the use of the services provided by Staarae platform.

h. You shall not post or transmit any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or otherwise objectionable, promotes racism, hatred or harm against any individual or group or religion or caste, encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.

i. You shall not upload or post or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

j. You shall not resell or make any commercial use of Staarae services without the express written consent from the Staarae platform. You shall not reverse engineer, modify, copy, distribute, transmit, display, reproduce, publish, create derivative works, transfer, or sell any information or software obtained from the Website.

k. You agree that any material or data downloaded or otherwise obtained through the Staarae platform is done entirely at your own discretion and risk and you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.

5. Services:

a. Staarae provides a platform to facilitate connections between users and astrologers. The services include information and content related to astrology as it relates to you, and "Ask Guruji" service, phone/call/chat advice as a paid or free advice. Our services include astrological content, reports, tarot, fortunes, numerology, predictions, live telephone consultations, email consultations or products sold through the platform. Staarae charges for the chat/call services on per minute basis and are is responsible or liable for the reality or reliability of the astrological planetary effects, or the effect of the gems, or the effect of any other products or services provided by the platform, on any user. We do not endorse or guarantee the accuracy, reliability, or quality of any astrology services provided by astrologers.

b. Users are solely responsible for evaluating the qualifications, credentials, and suitability of astrologers before engaging their services. Each astrologer can have a different interpretation based on individual astrologer’s knowledge and experience. Each astrologer can make different recommendations about mantras, gemstones or other astrological products or remedies to be used by user. Such recommendations are being made in good faith by the astrologers.

c. Staarae Platform is to be used for astrology consultation only as provided by the astrologers. Any kind of information, counselling, advice or guidance is provided by astrologers is not to be considered as professional, medical, financial, or legal advice.

d. Staarae reserves the right to modify, suspend, or discontinue any aspect of its platform at any time without prior notice.

e. By agreeing to the present Terms, you are giving your unconditional consent to Staarae to arrange a call, video call or a chat with you on your mobile number with the Astrologer listed and enrolled in the Staarae-Guruji platform.

f. Staarae platform services and products are provided on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose, without limiting the foregoing, Staarae platform, its subsidiaries, affiliates, officers, employees, agents, partners, and licensors makes no warranty that:

      i.The Staarae platform products and services will meet the User’s requirements or the User’s use of the platform or the services will be uninterrupted, timely, secure or error-free.

    ii. The results that may be obtained from the use of the Staarae platform or the products and services will be effective accurate or reliable.

   iii.The quality of the Staarae platform or the products and services will meet the User’s expectations; or

   iv.Any errors or defects in the Staarae platform or the products and services provided through the Mobile app or website content or from use of the products and services shall create any warranty not expressly stated in these Terms.

6. Banking and Payments:

a. Users may be required to make payments for astrology services through Staarae's platform. All payments are processed securely, and users are responsible for any applicable fees or taxes.

b. Staarae is not responsible for any disputes or issues arising from transactions between users and astrologers. However, we may assist in resolving disputes at our discretion.

c. No refund shall be processed once the order has been placed and executed, for any reason including when you provide wrong information to the platform or for providing a wrong contact number for “Ask Guruji” feature or for returning damaged products. However, the user can contact the customer care team to change the order or to request a refund, although it is totally at the discretion of the Staarae platform whether to change the order or issue refund.

d. Staarae products and services are sold for entertainment and information purpose only and their use to replace any mental, psychiatric, emotional, or medical treatment or to replace a legal, financial, accounting, or stock market professional advice is strictly prohibited. Staarae is not responsible for any orders for such products and services and no refund shall be issued on such grounds.

e. Any refunds shall be made after deduction of the fees charged by associated partners and their services such as Banks, Payment Gateways, shipping & transportation, courier charges, customs duty and/or any other charges incurred by the platform.

f. You agree that Staarae, at its sole discretion, reserves the right to cancel any order for any reason which may include, without limitation, non-availability of the products and services and service interruption etc. In such cases a full refund will be made.

g. All refunds will be made to the user wallet on Staarae platform.

h. You agree to use debit/credit card or bank account, that is lawfully owned by you and/or authorised by the owner of the card or the bank account holder. You agree to provide correct and valid debit/credit card and bank account details.

7. Intellectual Property:

a. Staarae platform and all content, including but not limited to text, graphics, logos, images, music, sound, photographs, videos and software, or other material contained in sponsored advertisements or distributed via email, or commercially produced information presented to the users on the platform, its suppliers, and/or advertisers, are protected by copyright, trademarks, service marks, patents and/or other proprietary and intellectual property laws.

b. Users may not copy, reproduce, distribute, modify, or create derivative works of any content from Staarae's platform without prior written consent.

8. Privacy Policy:

a. Staarae values your privacy and handles your personal information in accordance with our Privacy Policy. By using our platform, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

9. Limitation of Liability:

a. You acknowledge that in no event shall Staarae Platform be liable for direct, indirect, general, compensatory, consequential, and/or incidental, punitive or exemplary loss, damage or expense, arising out of or relating to the conduct of Astrologer/s or anyone else in connection with the use of the Staarae Platform, including without limitation, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other registered Astrologer of this service or users through this platform.

b. You understand, acknowledge and agree that Staarae platform disclaims any liability with respect to any claim, suit or action brought by a user or service provider in connection with provisions of any services by astrologer (including, without limitation, representations by the astrologer as to astrologer's qualifications and advice provided by the astrologer) through this platform and you agree to indemnify and hold Staarae harmless in connection with any such claim and any damages or expenses arising therefrom.

c. Notwithstanding anything contained herein, Staarae Platform liability to you or the service provider (astrologer etc.) for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by the user or the Astrologer to Staarae Platform for the usage during the term of Agreement.

d. You undertake to defend, indemnify, and hold harmless Staarae Platform and its parent company Stava LLC, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents and other officials against any claims, liabilities, actions, proceedings, demands, expenses etc., made by a third party, including statutory authorities, which the Platform or Mobile App may incur or suffer in connection with any proceeding arising out of the following;

     i.The use of Staarae platform or Mobile App by the user or the Service Providers.

    ii.Any unauthorised use and violation of the profile created and managed by the user or the Astrologer on Staarae Platform or Mobile App.

   iii.Any communication between the user and service provider or for any Prediction/Guidance/Advice given by Astrologer.

   iv.Any acts or omissions, negligence, misrepresentation, fraud and/or misconduct by either the user or the service provider (astrologer).

e.  Staarae platform will have no liability related to user content and/or third-party content arising under Intellectual Property Rights, libel, privacy, publicity, obscenity or other laws. Staarae platform disclaims all liability with respect to the misuse, loss, modification, or unavailability of any user content and/or third-party content.

10. Governing Law and Dispute Resolution:

a. This Agreement shall be governed and construed in accordance with the laws of the Commonwealth of Virginia, USA, without regard to choice of law principles.  The parties agree that the sole and exclusive venue for any legal actions or proceedings related to this Agreement shall be the state and U.S. Federal courts located in or serving Fairfax County, Virginia. Stava LLC and the User or the service provider hereby waive the right to trial by jury for any disputes under this Agreement. 

b. In the event that Stava LLC is compelled to undertake or defend an action or proceeding to enforce or interpret any part of this Agreement, and should it prevail in such action or proceeding, Stava LLC shall be entitled to recover as an element of the costs of suit, and not as damages, reasonable attorneys' fees from User and/or Service Provider.

11. Modifications:

Staarae reserves the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective upon posting on Staarae's platform. Your continued use of the platform after any such changes constitutes acceptance of the updated Terms.

12. Contact Us:

If you have any questions or concerns about these Terms, please contact us at customercare@staarae.com. If you notice any violation of this Agreement, you shall forthwith report such violation.

13. Notices:

Except as otherwise stated in these Terms, all notices required or permitted hereunder shall be in writing and shall be deemed properly delivered when duly mailed by registered postal mail or a courier service to the other party at its address as provided by a user or the service provider during registration, or by electronic mail with read receipt notification. Notice shall be deemed given 24 hours after an email is sent, or 3 days after the postal mail is submitted to the post office or the courier service.

14. Restricted Content:

Staarae platform prohibits users from creating, uploading, or distributing the following types of content. Any user who violates this provision will be subject to immediate deletion of the account;

    i.Content that facilitates the exploitation or abuse of children.

   ii.Content that contains or promotes sexual content or profanity, including pornography, or any content or services intended to be sexually gratifying.

   iii.Content that promotes violence, or incite hatred or discrimination based on race, ethnic origin, religion, disability, age, nationality, veteran status, sexual orientation, gender, gender identity, caste, immigration status, or any other characteristic that is associated with systemic discrimination or marginalization.

   iv.Contents that appears to exploit sensitive events with significant political impact, such as civil emergencies, political campaigns, election events, natural disasters, public health emergencies, conflicts, deaths, or other tragic events.

    v.Content that facilitates threats, harassment, or bullying.

   vi.Content that facilitates sale or manufacturing and assembly of explosives, firearms, ammunition, or firearms accessories etc.

  vii.Content that facilitates the sale of any prescription drugs, narcotics, psychotropics, sale of tobacco (including e-cigarettes and vape pens), alcohol, and any other such products, regardless of legality.

 viii.Content or services related to black magic, witchcraft, voodoo and tantrism.

Effective Date: These Terms were last updated on 26 April 2024.